May 27, 2008
Airport
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Traveling and the Bad service at the Airport McDonalds
I went to Florida over the weekend and I visited the Dallas Airport on my way to and from Florida. At the Dallas Airport there is a McDonalds restaurant which I figured I would stop into for a quick sandwich before my next plane trip. I walked up to the McDonalds thinking that I would get something to eat. There were 6 people working the counter and they were all chatting up a storm with each other and not paying any attention to any of the people that were walking up to the counter. I walked up to the counter and had eye contact with someone and they just kept chatting with another employee so I walked away and went to eat at TJI Fridays instead. I wasn’t in the mood to confront them on their poor service because I had already driven 200 miles and flown 2 hours from Florida to the airport and I only had 25 minutes to catch my next flight. I have owned a business for 20 years and I can’t believe the utter lack of service. I would fire my staff for being so inattentive. What are your thoughts. Have you been to a McDonalds or a restaurant with bad service?
May 1, 2008
Parking lot Problems
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Parking Lot
My wife and I went out to dinner last night and we parked in a parking lot next to the restaurant. The parking lot was 75% empty when we arrived and 75% empty when we left. I parked far out to stay away from everyone and low and behold when I came out there was a huge suv parked so close to my car that I almost had to climb in on the passenger side to get in my car. Is this really necessary? I don’t understand why people have to do that. What do you think?
April 14, 2008
Store Problems
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Let me setup the situation. A customer comes in about a week ago and his computer system is dead. We check in his system and we put in for the notes that the system is dead and that it may have been caused by a faulty fan in the laptop which made the system overheat. We repair the system, replace the fans and the customer picks up the system. The customer calls a week later and says that his system is doing the same thing. I ask him what the same thing is and he says that the internet doesn’t work. I look up his notes to see what was done and I see that we replaced fans and the system is repaired. We didn’t do any service work on his notebook for the internet. I explain this to the gentlemen and he says no, no it came in for the internet. I decided it was in my best interest to just let it go and requested that he bring in the computer so that we could plug it in to our network and see if it would get on the internet. He said great I will be in tomorrow. Well tomorrow rolls around and he never calls or shows up. He probably was able to get on the internet after all. People never cease to amaze me. What do you think?
PS: It is kind of like changing the oil in a car and the customer calls up and asks why their brakes don’t work. And, they swear that you should have worked on their brakes for the $19.99 oil change price that they paid.