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Crazy Customer and a Printer

A long time customer comes into the store and has us work on her computer system. The system is infected with tons of viruses and spyware. Our only recourse is to do a repair of the operating sytem. We explain to the customer exactly what we are doing and how it will affect them. The customer has us do the work. The customer picks up the computer and takes it home and attempts to plug in their printer. They can’t get it working so they have a neighbor come over and work on their system. They don’t call us, they have someone else work on it. Then the customer calls us up and yells at us because their printer doesn’t work. Keep in mind this is after they have their neighbor worked on the system. We end up helping the customer over the phone to get the printer problem resolved. Turns out that the neighbor made the problem worse. Took us 1/2 hour to get the problem resolved over the phone. Don’t you think it would have been better for the customer to call us first? This kind of stuff drives me crazy.

Breakin at the office

Breakin at the office

A couple of days ago my office was broken into. They literally moved a concrete garbadge can out of the way and drove a pickup truck through the front of my office. They tore out a glass door, large glass windows and the security gates. They setoff the alarm which alerted the alarm company and the the police. I also had a security camera which was attached to the ceiling and it was broken due to the percussion of the blast through the windows. The burglars managed to get away with 10 or so laptops, a few desktops and a bunch of other computer parts. It was defintely a smash and grab. It happened at 1:00am in the morning exactly. The camera picked up the time, and then it died from the blast. The police came out very timely, but the burglars had already left the scene of the crime. The police said that this type of crime is usually later in the early morning hours. I am amazed at the lengths at which people will go to steal stuff. I thought I had pretty good security. Metal gates, alarms and cameras. I called the landlord and requested that they put in concrete pilons up front to prevent this in the future. They agreed and will be doing this soon, I hope. Has something like this happened to you? What are your thoughts?

It’s doing the same thing again

Let me setup the situation. A customer comes in about a week ago and his computer system is dead. We check in his system and we put in for the notes that the system is dead and that it may have been caused by a faulty fan in the laptop which made the system overheat. We repair the system, replace the fans and the customer picks up the system. The customer calls a week later and says that his system is doing the same thing. I ask him what the same thing is and he says that the internet doesn’t work. I look up his notes to see what was done and I see that we replaced fans and the system is repaired. We didn’t do any service work on his notebook for the internet. I explain this to the gentlemen and he says no, no it came in for the internet. I decided it was in my best interest to just let it go and requested that he bring in the computer so that we could plug it in to our network and see if it would get on the internet. He said great I will be in tomorrow. Well tomorrow rolls around and he never calls or shows up. He probably was able to get on the internet after all. People never cease to amaze me. What do you think?

PS: It is kind of like changing the oil in a car and the customer calls up and asks why their brakes don’t work. And, they swear that you should have worked on their brakes for the $19.99 oil change price that they paid.

Kids running around in a store

Families come in with their kids and they come up to the counter and need help. Meanwhile their kids are running around the store, touching everything in the store(kids are kids and they do this) and the parents do nothing about it. It isn’t the kid’s fault it is the parent’s fault. Parent’s are oblivious to their children’s activities in the store. When I was a kid my parent’s had a much tighter rein on us as kids. They wouldn’t allow this kind of behavior. What do you think? Should this be allowed in the store?