Daily Insanity dot com :)

Seagate will not allow a hard drive to be sent back under warranty

Seagate will not allow a hard drive to be sent back under warranty to Seagate because they sold the hard drive to another company that sold it to me.

Here is a quote from Seagate’s warranty checker page:

The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives.

What Seagate is doing is making the company that I bought it from deal with the warranty and making me wait longer to get my hard drive back. They want me to send the hard drive to where I purchased it, and that vendor has to send it back to Seagate. I would bet that this policy really cuts back on warranty returns and it also really upsets customer who won’t buy their products again. I went round and round with Seagate on the phone today to no avail. Does this seem stupid to you or is it just me?

One hand doesn’t know what the other hand is doing

Work Yesterday:

I work in a retail/service business selling and repairing computers. A lady just called and was upset that she hadn’t heard about her computer repair. The thing is that she didn’t drop the computer off, her son did. We have her son’s information on the paperwork including his cell phone number. We don’t have her phone numbers. She was upset because the computer has been here for a month. The son was supposed to come in and figure out what he wanted to do with the computer, but of course he hasn’t, even though we have called him repeatedly. Is it just me or is it the son’s fault for not following up with his mom?